Service Adjustments

[multitasker]

My concern is that if the New USAirways keeps the old AWA catering manager, you can kiss the Envoy service good bye! She will not have a clue on even where to begin. I hope that we can keep whoever is incharge of catering at the old USA, and can impove the F/C service on AWA operated flights. I know we are now a LCC but I agree with my new co-workers that Intenational service must remain the best in the industry.

 

[hulagirl]

My concern is that if the New USAirways keeps the old AWA catering manager, you can kiss the Envoy service good bye! She will not have a clue on even where to begin. I hope that we can keep whoever is incharge of catering at the old USA, and can impove the F/C service on AWA operated flights. I know we are now a LCC but I agree with my new co-workers that Intenational service must remain the best in the industry.

[post="306395"][/post]​

Agreed. Perhaps some of you guys that do this service should send Doug emails regarding this issue. Now, rather than later.

 

[barbeetantrums]

Agreed. Perhaps some of you guys that do this service should send Doug emails regarding this issue. Now, rather than later.

[post="306397"][/post]​

Complaining about it on an internet message board won't solve anything.

 

[multitasker]

barbeetantrums, I was not really complaining, just stating facts. Since I have never flown on the old USA I could not sent any messages to Doug. I wanted to let my new co-workers know that things could change and they need to stand their ground and keep their catering deprtment for the new USAirways.

Hula girl, we cannot keep agreeing like this. I am going to get a bad rep! lol 😛

 

[barbeetantrums]

barbeetantrums, I was not really complaining, just stating facts. Since I have never flown on the old USA I could not sent any messages to Doug. I wanted to let my new co-workers know that things could change and they need to stand their ground and keep their catering deprtment for the new USAirways.

[post="306418"][/post]​

I never said YOU were complaing. I was stating that when people in general kvetch on a message board, nothing is accomplished. They need to pester the boss.

 

[N903AW]

My concern is that if the New USAirways keeps the old AWA catering manager, you can kiss the Envoy service good bye! She will not have a clue on even where to begin. I hope that we can keep whoever is incharge of catering at the old USA, and can impove the F/C service on AWA operated flights. I know we are now a LCC but I agree with my new co-workers that Intenational service must remain the best in the industry.

[post="306395"][/post]​

I agree with this 100 percent. America West at one time had a domestic First Class service that was tops in the industry. Yes, it was a lot of work for one person...but the presentation....wow!

Since our latest director of catering took over it has dwindled to almost nothing. It is embarassing. No matter how hard I try, I find it difficult to make a nice presentation out of so little.

I only work A position (First Class, domestic) and would love to have a product onboard that I am proud to serve. With our current catering manager it is darn near impossible. There are things that have been mentioned on this board that I would LOVE to have the opportunity to serve...such as the snack basket on short hauls, the Envoy style service on long hauls, etc. I hope with the merger that we can put some first class back into our First Class. Gosh, I even miss the hot towels, linens and bread basket that went away so long ago.

Unfortunately, our catering director has turned our First Class service into a pathetic Y class service on china. She could learn some things from USAirways if we intend to keep the business clientele as regular customers.

 

[ClearedToPush]

The one thing you guys are forgetting is that currently the OLD US Airways image is crap, especially after last Christmas.

In order to make the airline profitable and keep all of us employeed they need to do some serious damage control.

and if there is one thing that I am sure about, it is that the management at HP is experienced at redoing an airlines image. When I started w/ HP things had hit an all time low.

Now look at where we are....


I wouldnt worry about something so trival as the name of a class a service and start learning how to sell it when day of departure "first/envoy/business" class upgrades start!

 

[Travelpro72]

Now lets get the real glassware at the old US out of the mothballs and start using them in First Class again. Now of course when I say "First Class" I mean the bigger seats up front. Ya know, since it's not important to use labels and call it that. 😛

 

[barbeetantrums]

Now lets get the real glassware at the old US out of the mothballs and start using them in First Class again. Now of course when I say "First Class" I mean the bigger seats up front. Ya know, since it's not important to use labels and call it that. 😛

[post="306470"][/post]​

Why did they keep glass in mothballs? Moths can't eat glass.

 

[mrman]

What is "terric service"? Smiles are great but don't compare to what the other airlines offer on the same market segment (particularly the international ones). As a matter of interest, if you're referring to the demeanor of the cabin crew, Airways won for Best Inflight Crew- transatlantic a few years ago, so no worries there. But if you don't have the tools to provide expected service, you can be as nice as anything and lose your customers.

I'm interested to see how much more traffic we can lose to Continental if we ditch the successful product, or even worse, send our folks over dressed like shoe salesmen.

In the "carrier of choice" era and the A330 introduction, US won a reputation as the premier American carrier to Europe (particularly in the UK and Italy IIRC), and the TA part of the network was one of it's few bright spots (the fact that 60% of TA traffic comes from east of the Mississippi helps).

Now, as all of the other airlines increase thier focus on international flying, "the new US" doesn't seem to even know we fly there, or think it's the same as LAS-ATL flight. In all of the hullaballoo, it seems like an afterthought- the low cost airline that also flies to Europe. Not that they've really defined what the overall product is going to be, but nothing at all seems to be said about international. They need to either do it right or just get rid of it altogether, rather than embarrass everyone.

[post="306314"][/post]​

Maybe US is branding, but you have the brand wrong. You are thinking AA, BA, maybe US is going to brand itself more like Air Lingus, or Iceland. Reasonable transatlantic fares and would be more in line with their domestic product

 

[Travelpro72]

LOL.... thats the old US management for ya. They probably thought moths could eat class. We need to start using it again.

 

[hulagirl]

barbeetantrums, I was not really complaining, just stating facts. Since I have never flown on the old USA I could not sent any messages to Doug. I wanted to let my new co-workers know that things could change and they need to stand their ground and keep their catering deprtment for the new USAirways.

Hula girl, we cannot keep agreeing like this. I am going to get a bad rep! lol 😛

[post="306418"][/post]​

LOL 🙂

 

[Light Years]

Maybe US is branding, but you have the brand wrong.  You are thinking AA, BA, maybe US is going to brand itself more like Air Lingus, or Iceland.  Reasonable transatlantic fares and would be more in line with their domestic product

[post="306480"][/post]​

I've flown both Aer Lingus and Icelandair and both transatlantic products are vastly better than thier Europe product. In fact, EI may as well be two different airlines as far as thier continental brand and transatlantic brand.

The nice thing about having your own brand, "Envoy Class", is that it can be whatever you want. When you call it industry standard business class or first class, you're expected to be of the same standard as others using that name.

I think they should call it Envoy Class on the whole system, which is a business class style product exclusive to US. That way you can do what you like with your brand.

 

[jimntx]

Employees need to remember if not for HP the Airline would likely have failed.

[post="306372"][/post]​

Glad you said it. If it weren't for HP and Doug Parker, it is highly unlikely that the financing to keep the old U out of Ch. 7 would have been forthcoming.

Bring us money. Save our fannies. But, don't you dare change a thing or tell us how to run an airline.

 

[AA191]

Wow jimntx you really sound like an unhappy person. If you don't like the new HP/US than get out. We all have choices nothing is holding you to US unless you have no other skills.