Jimmy Neutron
Veteran
- Dec 2, 2005
- 566
- 99
Stories like these go on and on. When will the new US management start addressing the concerns of the customer?
It seems like UA is taking a good bit of our business.
If you are a US Airways Customer or ex-customer we as employees would like to here from you about your travel experiences, good and bad and your thoughts about what you think needs to be changed at the new US Airways.
It seems like UA is taking a good bit of our business.
If you are a US Airways Customer or ex-customer we as employees would like to here from you about your travel experiences, good and bad and your thoughts about what you think needs to be changed at the new US Airways.
Well, due to the changes this management has made to the US1 program, I have switched to UA, they matched my status and yesterday I booked $4000 in tickets over the next few weeks. How many people will have to fill my seat on US to make up for that lost revenue?
That is standard operating procedure with myself and all of my coworkers who also travel extensively.....do anything to avoid PHL. Since I have to connect everywhere now from PIT, I end up buying most tickets on United and do the code share and most connections through ORD. Still get the DM and keep Gold for when I do fly US.
The only other option is flying through CLT, however to get to the midwest it is very time consuming....but I'll do that before ever stepping foot in PHL again. And I also have waited longer for alternative flights refusing earlier options that connect through PHL, so what was stated above doesn't surprise me at all.
They really made a mess of things when they pulled PIT....just ask any customer sitting in any waiting area for yet another delayed PHL flight, or many of the poor folks that live there and have no other choice but to utilize that poor excuse of an airport.