US Airways product changes

[Bear96]

Constant reminders of caste, in a supposedly casteless society, will always bring on revolution.

Rather than emphasizing the difference, why don't you try to minimize the difference, assuming you are a crewmember?

There is nothing wrong with a business giving extra "perks" to those customers willing to give more cash to the business. By your logic, should a grocery store give the same cut of meat to a customer paying for prime rib as the customer paying for ground hamburger? Or should a hotel room have the same amenities whether the customer paid $29/night or $299/night? Revolution! 🙄

You want the perks, pony up the fare. "Caste" implies a socio-economic class that one is born into, with no hope of changing no matter what one achieves in life. By contrast, in our system, one is (relatively) free to choose a career path to generate the income one thinks one deserves, and then with airline "classes," one is free to choose to spend that money to fly F and become a part of the F "caste."

 

[Squonk]

Envoy Class is an established "brand" that frequent travelers on US East, European network recognize. Changing to "Business Class" is a step backward. Neither "brand" envokes the "US Airways" brand, therefore it is a non argument. The brand "Envoy Class" sets us apart from the competition and should continue to be marketed as a premium alternative to Business Class.
B)

 

[AstroLounge]

When a passenger makes a smart a$$ remark they are sometimes trying to bait you. You are better off with the deer-the-headlights look. Good job by the F/A

Boy isn't that the truth! Some people are so determined to be noticed and resort to get your attention by making off colored remarks and questionable actions that it NEVER CEASES TO AMAZE ME.

 

[Peeky]

If you have something intelligent contribute to this thread, please do. But the slams and nasty comments are out of line. :down:

Because you're probably one of the muddlemouths who HATES her job so much she can't make a clear announcement. That must be why we have double-digit increases in SkyMall sales that make the company money in true commission. Don't you have a sick call to make? :down:
Not anymore than what you do in the jumpseat while reading US weekly. Go make your sick call now...

 

[700UW]

Talk about going off on a tangent!

 

[Travelpro72]

If you buy a ticket in peanut heaven for a baseball game you certainly don't try and use the bathroom or hang out in the private boxes. Why? because you didn't pay for it. The ones who did pay for f/c or earned their way through miles to sit there should not have to be subject to some of the b/s that goes on back in coach. If we let one passenger we have to let all. Soon you have the parent with the screaming toddler that smells like doo doo whaling loud through the f/c cabin. NOT ON MY FLIGHT! If you go to one of those new movie theatres that have the VIP seating that recline and all that stuff you don't get to sit there because you didn't pay for it. The f/c class section happens to have a lav and it is in that section for the f/c passengers. If were going to be a low cost carrier with a full amenity f/c then it should be treated like f/c. OH yeah, some of the high limit rooms in the vegas hotels have their own bathrooms, anyone just pop in one of those because ya just wanna? Doubtfull. You'd be turned away politely but firmly I'm sure.

 

[US1YFARE]

OH yeah, some of the high limit rooms in the vegas hotels have their own bathrooms, anyone just pop in one of those because ya just wanna? Doubtfull. You'd be turned away politely but firmly I'm sure.

do you speak from experience? 😀 😀 😀

 

[HP_JACK]

You're right: I'm sorry. 😳 I did wake up on the wrong side of the bed this morning and I just went to town. Didn't mean to take out my annoyance at the sick out on you.

So back to topic for me: regardless of whether or not the announcements are spoken or on video, the vast majority of pax zone out because they're either too important to listen, or too stupid. And this is not aimed at all of you loyal FFOCUS fans who know it inside and out. I mean seriously, how many times does someone think they can talk on their phone during takeoff until it just dies out?

Sick out? Are you kidding me? The other day when I was flying there was someone in every row coughing or sneezing. Every flight attendant that I know that called in sick has been SICK! We are not immune just because we are the germ shuttle everyday of the year. "excuse me sir, I don't mean to bother you but if you have another seat on this full flight the day after x-mas that would be great since the lady I am sitting next to baby has the flu and has alreay puked twice....". This holiday season has been super nasty onboard with the germs,colds, and flu's. But that's fine if you think that we were all calling out for the hell of it.... I will be happy to get you a pillow and blanket the next time you fly (hopefully the blanket I am required to fold and hand out on the next flight isn't from the guy whose nose was running and asked me for kleenex and his blanket was pulled over his head)

 

[Breath_of_Fresh_USAirways]

When a passenger makes a smart a$$ remark they are sometimes trying to bait you. You are better off with the deer-the-headlights look. Good job by the F/A

Um, no. I was being totally serious, not sarcastic. I was a paying passenger -- I had spent WAY too much money to go to my brother's wedding -- and as a paying passenger I wanted to be considered special, too. And since I was first in line to get off the plane, obviously I had a first class seat. As a former gate agent, I knew exactly what the F/A meant -- which is my point -- if I'm a paying passenger and the F/A didn't consider me "special" then why should I fly with this airline again? Passengers are ALWAYS listening and whether you mean it personally or not, they take what you say, personally. When Dea said she'll ask for exactly what she needs next time -- a wheelchair, or whatever, that's the point I was trying to make.

And I guess I'll have to be more clear as to what I really mean in my future posts.

The art of great customer service is to make every customer feel that they are special -- no matter who they are or how much they paid for their seat or how bad of mood they're in. If you can make a customer feel that they are deserving of your exquisite service, he/she will be a repeat customer. With so little differentiation among the airlines in price and service anymore (true or not, it's the current perception), this is really all we have left where we can compete and be the best. For example, why do I use FedEx when the post office can do the same things nowadays and is cheaper? Because the guy at the FedEx office smiles at me, now remembers my name, and well, makes me feel special! THAT is why I keep going back! And I know that 98% of you reading this really do treat our passengers as special -- I just hope we can convince the other 2% to do the same, and then we'll have one kicka$$ airline that will be able to hold our own against the real competition -- WN, B6, FL, etc...

 

[Bear96]

if I'm a paying passenger and the F/A didn't consider me "special" then why should I fly with this airline again?

🙄

Is this for real?

Were you ignored as a young child or something and never quite got over it?

When I pay for an airplane ticket, I want to be (1) safe, (2) more or less on time, and (3) if I checked bags, I want the bags to arrive with me in the same condition as when I checked them.

I don't need an F/A cooing and crowing over me telling me I am "special."

Oh, you're special all right ...

 

[SKY HIGH]

🙄

Is this for real?
I don't need an F/A cooing and crowing over me telling me I am "special."

Sky high states: Thanks, Bear. The airline carries some 50 MILLION PASSENGERS a year. It's mass transportation. Employees(at current staffing levels) have a hard enough time herding the masses around, let alone making them..........."feel" special.
<----<smile>

 

[Travelpro72]

This "special" thing is absolutely rediculous. Besides the few perks we still have up in f/c, air travel today is a bus with wings. Did the conductor on the amtrak train who collected your ticket treat you "special". The attendant who collected your ticket on Greyhound, did they treat you "special". Not to mention that on either mode of transportation just mentioned you don't get free beverages. Hmmmm. S P E C I A L ! ! ! Too funny....

 

[SKY HIGH]

One of the things I teach our Sales Reps during a Demonstration Skills Workshop is to NEVER use industry jargon when demonstrating the product.

Sky high states: Geez....I guess I shouldnt say, "take that BLACK?"....to a person of color onboard......ordering coffee. Is that offensive too?

 

[Dog Wonder]

Is taking your coffee black using industry jargon?

 

[SKY HIGH]

Is taking your coffee black using industry jargon?

sky high states: It's an industry abbreviation for
"would you like cream or sugar?" Which ONE would you like to do for 30 ROWS on a morning flight? HUH?