Factual evidence suggests otherwise. Please look at the AQR or Air Quality Rankings for the years 1998 thur 2005. It is true that there was a rapid decline in quality in 2004 and beyond for US Airways. That was the post 9/11 Chapter 11 time, no doubt about it.
The reason for your misplaced perception of the industry might be that you were not around at that time? It's ancient history to you but Yesterday to those of us out East.
The Airline Quality Rating 2001
AIRLINE QUALITY RATING 2001
Brent D. Bowen, University of Nebraska at Omaha
Dean E. Headley, Wichita State University
Abstract
The Airline Quality Rating (AQR) was developed and first announced in early
1991 as an objective method of comparing airline quality on combined multiple
performance criteria. This current report, Airline Quality Rating 2001, reflects monthly
Airline Quality Rating scores for 2000. AQR scores for the calendar year 2000 are
based on 15 elements that focus on airline performance areas important to air travel consumers.
The Airline Quality Rating (AQR) is a weighted average of multiple elements (see
Table 1) important to consumers when judging the quality of airline services. Elements
considered for inclusion in the rating scale were screened to meet two basic criteria; 1)
an element must be obtainable from published data sources for each airline; and 2) an
element must have relevance to consumer concerns regarding airline quality. Data for
the elements used in calculating the ratings represent performance aspects (on-time
arrival, mishandled baggage, involuntary denied boardings, and 12 customer complaint
areas) of airlines that are important to consumers. All of the elements are reported in
the Air Travel Consumer Report maintained by the U.S. Department of Transportation.
Airline Quality Rating
Average AQR Scores*
2000 1999 1998
AQR Score Rank AQR Score Rank AQR Score Rank
2000 1999 1998
Alaska - 2 5 8
America West 10 8 6
American 6 7 3
Continental 7 2 2
Delta - 1 3 4
Northwest 5 4 9
Southwest 3 1 5
Trans World 8 9 7
United 9 10 10
U.S. Airways 4 6 1
So, Let’s see what the actual facts are here. America West for the three years 98,99,200 was last (10), 8 and 6. For the Same period US Airways was 1 (first), 6 and number 4.
In 2001 the report on US Airways was as follows: (#2)
US Airways shows improvement in all of the criteria tracked for 2001. This
improvement pulled the airline up to the second rated spot for 2001 from number four in
2000. Looking at some of the details reveals that US Airways performed better in on-time
arrival percentage (78.2% in 2001 compared to 72.3% in 2000), denied boarding rate (0.34 in
2001 compared to 0.65 in 2000), mishandled baggage rate (3.86 in 2001 compared to 4.76 in
2000), and customer complaint rate (1.87 in 2001 compared to 2.59 in 2000).
Consumer Complaints:
On average, the Department of Transportation received 2.11 consumer complaints per
100,000 passengers for the eleven largest carriers in 2001. The volume of complaints in
2001 represents a 29% decrease in the rate of complaints over the 2000 rate. These
complaints represent a wide range of areas, such as cancellations, delays, oversales,
reservation and ticketing problems, fares, refunds, customer treatment, unfair advertising,
and other general problems.
Airline with the highest complaint rate: America West (3.72).
http://biz.yahoo.com/prnews/030407/dcm041_1.html
Press Release Source: US Airways
US Airways Ranks First in Annual Airline Quality Rating
Monday April 7, 5:06 pm ET
ARLINGTON, Va., April 7 /PRNewswire/ -- US Airways was ranked first for 2002 in the annual Airline Quality Rating announced today by the University of Nebraska and Wichita State University.
US Airways moved up from its second place ranking in 2001, showing improvement in three of the four criteria tracked last year. On-time arrivals rose to 83.4 percent, compared to 78.2 percent in 2001. The airline's mishandled baggage rate decreased to 2.95 per 1,000 passengers, down from 3.86 in 2001. Customer complaints were also down for 2002, with 1.13 per 100,000 passengers, compared to 1.87 in 2001. In the fourth major category, denied boardings, US Airways' performance was virtually unchanged.
"This is a great tribute to our employees who deserve to be nationally recognized for their devotion to customer service. I am honored to be a part of their team," said US Airways President and CEO Dave Siegel.
The Airline Quality Rating is an annual study conducted jointly by the University of Nebraska at Omaha and Wichita State University. Each airline's score is calculated based on data reported monthly in the U.S. Department of Transportation's Air Travel Consumer Report. The full Airline Quality Rating 2003 report is available online at unomaha.edu/~unoai/aqr.
US Airways, the US Airways Express carriers and US Airways Shuttle provide service to nearly 200 destinations worldwide, including 37 states in the U.S. In the Caribbean, US Airways serves Antigua, Aruba, Barbados, Belize, Bermuda, Cancun, Cozumel, Grand Bahama Island, Grand Cayman, Grenada, Montego Bay, Nassau, Providenciales, Punta Cana, San Juan, Santo Domingo, St. Kitts, St. Lucia, St. Thomas, St. Maarten and St. Croix. US Airways Express also serves North Eleuthera, Governors Harbour, Marsh Harbour and Treasure Cay from select cities in Florida. For more information on US Airways routes or fares, visit US Airways online at usairways.com or call US Airways Reservations at 800-428- 4322.
Source: US Airways
For 2002, America West made it to the top 5 with a score of 4.
In 2003, America West was #4 and US Airways was #5
In 2004 America West was #4 and US Airways was #5
Researchers at the University of Nebraska-Omaha and Wichita State University consider consumer-related data in ranking airlines each year.
Airline 2006 Rank 2005 Rank
Hawaiian *1 1 NA
JetBlue 2 1
AirTran 3 2
Frontier *1 4 NA
Northwest 5 7
Southwest 6 4
Continental 7 8
United 8 5
Alaska 9 9
American 10 10
ATA 11 11
Delta 12 12
US Airways 13 15
SkyWest 14 13
Mesa *1 15 NA
Comair 16 16
American Eagle 17 14
Atlantic Southeast 18 17
America West *2 NA 6
Independence Air *3 NA 3
The facts of the matter are that US Airways, had a pretty good reputation under Wolf and after 9/11. During bankruptcy that reputation declined. America West has never had a good reputation and has always been preceived as a lower rated outfit. It has only barely gotten out of the basement of the ratings and then only to the number 4 slot for a limited time. It is interesting to note that the 2005 and 2006 rankings and beyond include US Airways / America West.
Is it reasonable to assume that somehow US Airways which had always been a higer rated ailrine somehow dragged down America West in the ratings? Your myopic, misplaced, and limited perception may suggest that to you but the facts do not bear it out.