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US Pilots Labor Discussion

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BoeingBoy said:
Who knows you might get to fly one of their DC-6's or C46's (though I think they only have 1 C46).
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I flew DC-6's for a year, spent every Tuesday night in Georgetown, Guyana and every Saturday night in Curacao.
 
SparrowHawk said:
Don't be a dumbass! Fight back. First file a Consumer Fraud case with the AZ Attorney General (i'm assuming you're in AZ) You can do it on line between posts here. That will likely generate a phone call from someone at AT&T that can resolve your issue.

If they stonewall you then you march your assets right down to Small Claims Court and for about $25.00 you can drag their lying cheating asses into court. Do you really think AT&T is going to waste the time and effort to defend themselves? NO they'll settle with you in all likelihood offer you a deal of some kind. If they don't you'll win a summary judgement for the amount you sue for plus costs. This is when it gets fun. Trying to collect and it's actually not that hard to do. All you have to do is find a piece of property that AT&T owns directly and turn the Constable or Sheriff or whomever does this stuff in your state. If you can find a building that has employees you can have the Sheriff padlock the building until the debt is paid. You also have the right to demand CASH (Which I suggest you do as they will stop payment on their check in a case like this). Also be there in person to video tape the event and get it on You Tube. You can absolutely get that money back. Just takes a bit of time and some testosterone.

I cannot remember the number of times I gave the same advice to US customers and everyone of them got handled to their satisfaction It's the only way to deal with US as some of these people had 3 & 5 letters or phone calls where they were denied even though the contract of carriage said they were entitled to compensation. Don't tell me Doug Parker cares about customers as I have the e-mails and evidence he doesn't.
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Thanks for the advise but going to court and whining to the government is not how I approach life. I firmly adhere to the caveat emptor philosophy. If I take money out of my pocket then I assume the risk of having that business fail to perform to my wishes. If I sign a contract with an early termination penalty then I pay the penalty if I walk away. I would never file a complaint with the FAA for poor airline service or eighth the FCC for poor phone service. I just stop doing business with them and vote with my dollars and hopefully learn to be more astute before I spend my money or sign a contract in the future. Of course if you wanted an iPhone before early 2011 you had to go with AT&T so I took the risk and I paid the price for their poor customer service.

I really didn't make out all that badly on the financial side. I sold my used AT&T iPhone 4 at flipswap.com for nearly $400 which I couldn't have done if I had to give it back to AT&T. The new iPhone 4 from Verizon was about $200 and I ended up saving money on my 3G service for my iPad so it will all balance out in the end. Call me dumb if you like, but I would feel a lot more dumb for going to small claims court for $100 and then still have to pay AT&T for another 16 months after they lost my trust. At any rate, I wouldn't call the CEO of AT&T anti-customer any more than I would Steve Jobs or Herb Kelleher anti-customer just because I may have had a bad experience with their company on occasion. You simply cannot judge the intent of character of a CEO who you never see outside of his official role as a fiduciary of a publicly traded company.

People hated Tony Hayworth with the whole gulf oil spill mess, but do you really think you can judge his heart from what you see on TV? He made some stupid comments, but was it his intent to put people in an uproar and treat them poorly of was he genuinely trying to do what was right and failed in the PR department? He was replaced soon afterward and the company still failed to win the approval of the gulf coast residents who were directly affect by the spill. And, in the final analysis, BP was not nearly as culpable for the spill as were the other firms doing business on the oil rig. People's perceptions can be far from reality and assuming to know how another person thinks is quite dangerous.

I'm sure there is no secrect about how I view USAPA, Cleary, and Seham, but in the end I really don't know their true motivations. Is Cleary convinced he can win against the NIC or is he just playing games? Does he really despise the west or is he just not smart enough to see how his actions are bringing harm to a third of the group he is supposed go support? I have no idea about the man personally but I do know that his policies exhibit a contempt for the law and that show no regard for signed agreements. I suspect he is a man of very low character, but I have still don't know what he thinks about these very public issues that USAPA is on the wrong side of each and every time.

So, how can someone on these boards claim to know that Doug hates customers or that he is only motivated by his own paycheck? Logically you can institute policies that secure the financial strength of the company, which customers may not like, but still not have an attitude of hate towards the same. If I go into McDonalds and order a live Maine lobster and they tell me no, do they hate customers? If I go to Ruth's Chris Steakhouse and order a Big Mac and they tell me no, do they hate customers? Of course not, they have limits and boundaries on what they can and cannot do as they run their businesses and I the customer cannot evaluate their personal motivations when they tell me no. In the final analysis business is business, nothing more and nothing less.

Note .. Sorry for the iPad typos and spell correction. It better at short posts, which I'm not known for.
 
When you create policies and procedures that hinder good customer relations as US Airways does then in fact the leadership can be called into question and held accountable.

All companies have "Bad Apples" who damage the company's reputation and clearly given your description of events that's what happened with AT&T. IMO if you would have pressed harder and gotten to the next level up you would have been made whole and be an AT&T customer to this very day. I get it! Poop Happens! The difference between a good company and a great company is how it responds when things go wrong.

In this regard US fails miserably. The goal at US is to pay NOTHING in the way of compensation to customers with a legitimate complaint. Customer Satisfaction is in MBA speak "Outside the value stream" IOW it generates no revenue so ergo it is a cost to be avoided by any means necessary and US Airways will go to great lengths to frustrate customers into just going away when they have an issue. These types of policies don't come from the AFA, CWA or the tooth fairy, they come from the top. So yes Doug Parker is to blame.

The comments regarding customers from Doug are numerous and negative in nature and public or semi public record. You can't get around this one.
 
Move2CLT said:
So what does LOA 93 pay for weather cancellations? Over here our trips are protected 100%.
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Pay protection for last trip of the month only. If it's not your last trip you lose the pay.

Maybe Doug will "do the right thing" and see evryone is paid because of the unprecedented scope of Irene.
 
N924PS said:
Pay protection for last trip of the month only. If it's not your last trip you lose the pay.

Maybe Doug will "do the right thing" and see evryone is paid because of the unprecedented scope of Irene.
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Or maybe he won't. Did he do that with the volcano? No he didn't. Don't expect charity. What you can do is get a new contract.
 
N924PS said:
Maybe Doug will "do the right thing" and see evryone is paid because of the unprecedented scope of Irene.
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Bet you a nickle he doesn't do anything and hides behind the contracts saying "my hands are tied".
 
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