LCC_#1
Veteran
We all know management stalks these boards. I was even quoted in our company newsletter ( :blink: ). So for our flight attendants, we have been listening to what the FF's want. Now, It is a good time to express what the flight attendants want or need to make both our job and the customer's experience better.
Since I started the thread, I guess I should share MY wants and needs. Some will be laughed at and some will get the "we are a lcc" remark, axing the idea from a financial point of view. And PLEASE, guys, let's try to not fight. Just let it be known what you want.
Here goes...
More catering to Dividend Miles members...We must stop the departure of our once loyal fliers to United. They ARE the enemy and it seems we are conceding this important group to a company too willing to satisfy. This means getting that stupid website working at least at the level of an elementary school computer lab. Look at ALL the other airline FF programs and take the best of all. Until First Class in ALL flights are 100% full with full fare customers, upgrading of US1, US2, and US3's should be automatic in that order.
SPEAKING OF FIRST CLASS, U*P*G*R*A*D*E THE SERVICE!!!
Meals aside, do SOMETHING to make the presentation look better. Now, all that gray is boring and downright depressing. Bring back linens..on the tray and around REAL cutlery. At least have a nicer plastic salt/paper shaker. Get rid of the wrigley's gum looking holder. PLEASE...how many more months are we going to wait for glassware? For non glassware flights, how about a plastic wine glass so we don't look COMPLETELY ghetto?
Hot towels..one of the nicest touches one can provide in f/c.
Mints..with all the advertising, I am CERTAIN some company would lend it's name.
Better switch out of snacks.
Give the east the same classier silver trays that west has.
Meal Choices in the following order Full Fare, US1, US2, US3, US4, US5, OneUp, and SA's. All this should be shown on the manifest.
Encouragement of using sir names.
Thanking the customer and shaking hands of our f/c customers. SIDE NOTE: I find it laughable that US is willing to have and pay for Skymall Reps to reward crews that promote the "high revenue" producing product, yet unwilling to value equally the 10% that provide %30 of rev. :unsure:
IF you are going to continue to cheapen the f/c product, either remarket it as something else or LOWER the price to the less value that it IS.
In coach, please provide hot snack choices to sell. We only use 757's on Vegas flts from east. You could probably warm them up in the f/c ovens. The east airbus fleet HAS ovens. Hot rules over cold anytime.
Variety of "tidbit" choices. How sick is everyone of pretzels?
If you want me to NOT serve the entire can, please bring east the party cups that west has.
Please pack out the galleys better. ASK US!! before you just think up something.
Can anyone out there get the pillow/blanket thing right? I have a great idea...
On ALL transcon and longhaul caribbean/Hawaii flts..i pillow/blanket per person. At the end of those flights, remove ALL with fresh ones. If shorter flights, 20/20 on each ac and 40/40 on ac over 160 pax.
Customer Value Packs...Had them in the past for those moments when we need to pamper our customer for really odd moments.
NOTHING says CHEAP like not having kiddy wings for kids. Please bring them back.
I have a hard time believing in this hi tech day that there isn't some company that would kill to have an IE with its name on 350 aircraft. Come on!!
GET THOSE CONTRACTS SETTLED WITH PARITY PLUS A SMALL RAISE!! Nothing says F*U more to your customers than an unhappy work force. Enough!! Time for some payback.
Ok, I have said enough.. Your turn.
Since I started the thread, I guess I should share MY wants and needs. Some will be laughed at and some will get the "we are a lcc" remark, axing the idea from a financial point of view. And PLEASE, guys, let's try to not fight. Just let it be known what you want.
Here goes...
More catering to Dividend Miles members...We must stop the departure of our once loyal fliers to United. They ARE the enemy and it seems we are conceding this important group to a company too willing to satisfy. This means getting that stupid website working at least at the level of an elementary school computer lab. Look at ALL the other airline FF programs and take the best of all. Until First Class in ALL flights are 100% full with full fare customers, upgrading of US1, US2, and US3's should be automatic in that order.
SPEAKING OF FIRST CLASS, U*P*G*R*A*D*E THE SERVICE!!!
Meals aside, do SOMETHING to make the presentation look better. Now, all that gray is boring and downright depressing. Bring back linens..on the tray and around REAL cutlery. At least have a nicer plastic salt/paper shaker. Get rid of the wrigley's gum looking holder. PLEASE...how many more months are we going to wait for glassware? For non glassware flights, how about a plastic wine glass so we don't look COMPLETELY ghetto?
Hot towels..one of the nicest touches one can provide in f/c.
Mints..with all the advertising, I am CERTAIN some company would lend it's name.
Better switch out of snacks.
Give the east the same classier silver trays that west has.
Meal Choices in the following order Full Fare, US1, US2, US3, US4, US5, OneUp, and SA's. All this should be shown on the manifest.
Encouragement of using sir names.
Thanking the customer and shaking hands of our f/c customers. SIDE NOTE: I find it laughable that US is willing to have and pay for Skymall Reps to reward crews that promote the "high revenue" producing product, yet unwilling to value equally the 10% that provide %30 of rev. :unsure:
IF you are going to continue to cheapen the f/c product, either remarket it as something else or LOWER the price to the less value that it IS.
In coach, please provide hot snack choices to sell. We only use 757's on Vegas flts from east. You could probably warm them up in the f/c ovens. The east airbus fleet HAS ovens. Hot rules over cold anytime.
Variety of "tidbit" choices. How sick is everyone of pretzels?
If you want me to NOT serve the entire can, please bring east the party cups that west has.
Please pack out the galleys better. ASK US!! before you just think up something.
Can anyone out there get the pillow/blanket thing right? I have a great idea...
On ALL transcon and longhaul caribbean/Hawaii flts..i pillow/blanket per person. At the end of those flights, remove ALL with fresh ones. If shorter flights, 20/20 on each ac and 40/40 on ac over 160 pax.
Customer Value Packs...Had them in the past for those moments when we need to pamper our customer for really odd moments.
NOTHING says CHEAP like not having kiddy wings for kids. Please bring them back.
I have a hard time believing in this hi tech day that there isn't some company that would kill to have an IE with its name on 350 aircraft. Come on!!
GET THOSE CONTRACTS SETTLED WITH PARITY PLUS A SMALL RAISE!! Nothing says F*U more to your customers than an unhappy work force. Enough!! Time for some payback.
Ok, I have said enough.. Your turn.