We all want to reach an agreement but this may not be the time. Please be careful.
This group representing us has done a poor job and need to be held accountable. If the
company indeed offers a lousy TA then our reps have to know what were feeling and refuse
to bring it back for a vote, wasting our time. If they indeed have, for the most part, signed
off on this than it needs to be addressed and they need to be replcaed for the simple fact that
they are not in touch with thier work group.
On another note a news article released today revealed :
''According to the study, the rate of consumer complaints was up 60 percent last year. US Airways had the most complaints. Southwest had the fewest. In all, complaints were up for 15 of the 16 airlines included in the study. Mesa Airlines was the exception.
About 37 percent of the complaints were for flight problems, including canceled or averted flights, said Dean Headley, an associate professor at Wichita State University and co-author of the study. About 20 percent of the complaints concerned baggage -- stolen, lost or damaged. Another top complaint, at about 11 percent, was poor customer service.
On-time arrivals dropped for the fifth straight year, with more than one-quarter of all flights late, according to the survey. Southwest had the best on-time performance; Atlantic Southeast had the worst.
The rate of passengers bumped from overbooked flights also increased, up 13 percent. Jet Blue had the fewest bumped passengers; Atlantic Southeast had the most.
For lost bags, the industry overall had about seven mishandled bags for every 1,000 passengers -- up from 6.5 in 2006. AirTran had the fewest mishandled bags, four for every 1,000 passengers. Headley said Air Tran's good showing helped propel the airline from the No. 3 spot in the 2006 rankings to No. 1 last year.''
You get what you pay for, I've said it before and I'll say it again.
Thanks