And the truth shall set you free . . . or get you laid off, whichever the case may be.
American's new plan of "one agent per gate" now comes to a head as the real reason behind the drastic changes in occupational senority comes to light. The plan, to put a one stop machine near every gate for "passenger convenience" is the biggest kick in the customer's ass I've seen yet. One agent per gate to do nothing but open and close doors, handle jet bridge duties and shove boarding passes into the cute little boxes. If the boarding pass doesn't work, the passenger/customer is rejected and directed to the one stop machine to figure it out. Passengers who want to change seats or make other inquiries that they would normally make with a gate agent will be met with a curt "go to the one stop machine and do it yourself" response. American does NOT care about customer service, their advertising and statements to the contrary are outright lies to the public consumers.
How long does American think THIS kind of crap will keep customers? I had a gut feeling that something was up regarding all the company desires to change occupational seniority, know I know why. It's all designed to dump higher paying long term company seniority employees, leaving the minimal seniority drones behind to handle the menial labor tasks. Less employees equals bigger bonuses and profit sharing for the executive level.
With pen in hand, I'll have the ears of both Jerry Arpey and Susan Oliver smoking by the end of the week. This is nothing more than an underhanded attack on employees and labor, the very people who built the airline, give my stock value, and that Arpey is now committed to destroying from the inside out, there is no longer any doubt in my mind.