Petition AGAINST US Airways China Service

[allstrike]

That's BS lady!!! If it's supposed to be there and we are told most of us won't push. I have refused to move before because the crew meals weren't loaded and there are many many more like me!!!

I do the San Phl run and if there is a broken toilet we ain't moving until it's fixed, PERIOD!!!! If food is supposed to be on board we wait, until it gets there, not doing 5hrs with no food. Now with regards to that BOB crap, I never understood why they never put on enough for everybody. I guess some bean counter figured that everyone won't eat thus take only a few. Stupid move but you know what, they did the same thing at UAL as well!!! Save money by starving a few. Dumb move if you ask me...

Oh your being mean today,like the man said come down off the cross dude.

 

[allstrike]

Geez I missed that poll. When exactly were you elected spokesperson for the employees?

I know many who who would sign the petition in a heartbeat.

Also have you ever stopped to ponder what would happen if US won the route and due to the miserable operation performance lost money on every trip and ended up dumping the route.

I'd LOVE to be in support of the China application, however given the DOT Statistics and the anecdotal evidence that US Airways can't manage to operate PHL-CLT in a reliable manner what legitimate reason is there that US should be awarded to anyplace, mush less China?

It is my opinion that the employees and customers of US Airways are best served by the DOT DENYING the application until such time as US Airways can successfully demonstrate its ability to operate as a domestic carrier.

I know your on our side Bob.... its just hard for some to understand your perspective on things. :down:

 

[AWA320]

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Man you need to get down off the cross. US Airways may have had some problems prior to DougWieser and his merry band of useless know-nothings, but never like we have now. HP is a regional airline that knows absoluty NOTHING about transcontinental or first class service. Recently, LGW had a MTC in CLT. There were nine special forces soldiers on their way to the middle east. Due to the MTC delay, they were going to misconnect in LGW. Since HP's computer system knows nothing about international service, those Special Forces soldiers had to take out their lap top computers, put them on the ticket counter, and they had to find their own connections to their final destination. I WAS ABSOULUTY EMBARRASED beyond words! I have worked in service recovery for more than 7 years, I could get anyone anywhere in the world at one point....but not now... thanks to the decisions made by the leadership of this airline..and you think that they deserve more international serivice?!?!?!? They can't even reroute an international misconnecting passenger without outside help and your want to give them another international route?!?! You, sir, need to rethink slamming people on this board who, believe it or not, may know more about the opperational problems within this company than you.

Well, your attitude explains why you were broke and on your way out of business now doesn't??

 

[AWA320]

Oh your being mean today,like the man said come down off the cross dude.

I'm not being mean and I hope that's not how you are taking it. I would much rather hear how the operation can be fixed rather than hear how management is not . We are the front line folks. Our customers never ever see Doug or any of managers at that level. complaining on here won't fix crap...

 

[as the prop turns]

I opened International in PHL. We had an untouchable product. What this piece of sh!t management has done to our service and especially international is deplorable. How they can in their right minds apply for the China route, based on what they have done to this company is truly pathetic. My vote went to Delta. Not until we get our service back to the levels it has always been, should we not be awareded one more international slot.

 

[CLT CS AGENT]

Well, your attitude explains why you were broke and on your way out of business now doesn't??

What???? I'm telling you how embarased I was that I could not rebook someone because of this homegrown Tempe QIK computer system and its MY fault that the company was on its way out?!?!?!? LOL!! I used to sing the company song. I fought for its survival for years. I bent over backwards to defend this company and tried to keep what customers I could. Then some self-righteous pilot is going to waltz in the door and tell me its my fault the company was on its way out?!?!? You are a real piece of work man. Your (AWA320) self-righteous attitude and harsh words do not mean anything to me because I have read your posts on this site for awhile now and I have come to the understanding that You are what this company has come to stand for.....Blame someone else, accept no responsibility, and if all else fails, belittle someone.
This company is operating on life support. Soon it will run out of first time flyers, it has already exhausted its employement bank and thats why they are recruiting station agents out of the innercity. I see the new hires everyweek comming through CLT. Those that do not have a valid drivers license, the horible language, the unacceptable dress. I see it every day. Yes, they hired people without valid drivers license...I had to make them selectees just so they could get through security.
You, AWA320, can write all you wish about my attitude for I have recieved many many awards from our Chairmans account fliers, letters to the company from grateful passengers who appreciated my above and beyond actions, even tips up to $100 just for doing my job with a smile and a professional attitude. If you AWA320 think thats the attitude that causes a company to be on its way out, then maybe the problem isn't me.

 

[as the prop turns]

CLT,

Don't listen to him. He never worked for a major carrier. He probably has all of 2 years of seniority to our 25 years. Poor thing doesn't know any better. You just keep doing what your doing. Our "legacy" pax appreciate it!

 

[AWA320]

But the Kool-Aide drinkers in Tempe monitor these boards!!! so a customer like me speaking out does have an impact.

Bob,

I sincerely doubt it!!! Now if impact is what you wish then send the company a letter or better send it directly to Douglas!! You band wagon approach to subjects which you know nothing about is not getting anyone in managements attention.

 

[AWA320]

CLT,

Don't listen to him. He never worked for a major carrier. He probably has all of 2 years of seniority to our 25 years. Poor thing doesn't know any better. You just keep doing what your doing. Our "legacy" pax appreciate it!

I wouldn't call what USAir had become prior to our extending you a life line a MAJOR airline as you were fast on your wy to becomming an RJ operator <_<

As usual, you know absoluty nothing and are wrong.

CLT if the computer is the problem and it can not handle the east's operation then I see your issue. Management put in a computer they thought may handle the load and apparently it isn't. Now what do you think should be done about it???

 

[as the prop turns]

Uh, don't be so sure about that. Been here a tad longer than you and I know this business.

 

[EastUS]

As usual, you know absoluty nothing and are wrong.

CLT if the computer is the problem and it can not handle the east's operation then I see your issue. Management put in a computer they thought may handle the load and apparently it isn't. Now what do you think should be done about it???

Ummm..."if the computer is the problem and.."...."IF" SHARES is unworkable junk out east/international/etc???....IF??..Best one you've come up with awhile You claim to fly out east,; Do you NEVER actually speak with any gate agents out here?.

"Now what do you think should be done about it???" Gee...I dunno...that's a hard one = perhaps put Sabre back in?..or ANYTHING that actually works?

On second thought; Perhaps I'd better just hire some consultants, and sit stupidly motionless during the continued collapse, to see just how bad things can really get...It's the Tempe Way 😉

 

[AWA320]

Ummm..."if the computer is the problem and.."...."IF" SHARES is unworkable junk out east/international/etc???....IF??..Best one you've come up with awhile You claim to fly out east,; Do you NEVER actually speak with any gate agents out here?.

No can't say that I do at least not about shares anyway.

"Now what do you think should be done about it???" Gee...I dunno...that's a hard one = perhaps put Sabre back in?..or ANYTHING that actually works?

Ok but why was Sabre removed in the first place and what is it that the people who wrote the shares program promised?? Is the company being told that what ever the problem is they can fix it is short order? Is the computer the real problem or are employees refusing to really learn it? I dont know the answer to these do you??

I can say this, they removed sabre for a reason. Find out that reason and we may have a start point.

 

[EastUS]

Ok but why was Sabre removed in the forst place and what is it that the people who wrote the shares program promised?? Is the company being told that what ever the problem is they can fix it is short order? Is the computer the real problem or are employees refusing to really learn it? I dont know the answer to these do you??

I can say this, they removed sabre for a reason. Find out that reason and we may have a start point.

"Ok but why was Sabre removed in the forst place.." Imho: it was a service/contract that the lowest-cost-at-ANY-price Tempe posse could abrogate. SHARES? = They felt stuck with..and it "looked" cheaper overall.

"Is the computer the real problem or are employees refusing to really learn it? I dont know the answer to these do you??"
SHARES, in the form inflicted upon the AWA/US bunch is pathetically incapable of taking care of international issues...period. Attack the employees all you wish...that ain't gonna' change the facts. I've literally seen agents reduced to tears by this POS. As for "refusing to learn it"...You're joking, right? These poor people have to fight with this idiotic farce of software every working day. They're hardly interested in making their daily lives more miserable by any issue of "refusing".

"Is the company being told that what ever the problem is they can fix it is short order?" Yes...assuming that they can at least read these boards for starters, and actually accept some employee input from those on the agent front line...as if. My best guess is said suggested "fix" = Sabre 😉

"they can fix it is short order?" It's been all the time since March for this madness to be fixed "in short order"...Doesn't seem to be happening, does it?

 

[Dog Wonder]

Sabre never left, the FOS conversion is around the corner.

It has been delayed a number of times to keep the IT knuckledraggers in a job.

SHARES was selected to save money at the expense of customers and front line employees.

That reason is well known. Where have you been, looking up at a brown sky?

 

[AWA320]

That reason is well known. Where have you been, looking up at a brown sky?

Obviously as being with you folks is like a season in hell!! Yup looking up at the ground.