There are two ways to look at this.
First of all, on the surface, when someone posts that they got shafted, it sends the wrong message about the folks working the line at US...reinforces a perception of entitlement, selfishness, etc. I know that the majority would love to exceed the expectations set for them, but are frustrated beyond belief with what they have to deal with. The thought that people already being paid to do their jobs (although admittedly underpaid) would have to be incentivized to do a mediocre job is just beyond belief.
THAT SAID, I have to agree with those who say that employees were not given the proper staffing or the tools with which to meet the goals. We have anecdotal evidence that stations were short staffed, and that with the resources available there was NO WAY these goals could be met. We have even heard (NOT CONFIRMED) that managers were offered incentives to hold down or eliminate overtime at their stations--regardless of the effect on the people or the operation.
In my mind, the debate is whether or not they were trying to pit one side against the other, or are they really that shortsighted to think that saving a couple of dollars in overtime is more important than having a properly run operation.....haven't the bean counters figured out yet that the costs on the OTHER side of the equation are much higher????
I think you all know which I believe to be the case.....another example of the high cost of cheap.
The first step to fixing this place is to make peace with labor. You can only cut so much out of the rest of the operation, and whether or not they choose to admit it, with the high price of oil, ATC issues, and declining revenue, you have to fix what is within your control. Until the Castle realizes that the employee and the customer are NOT the enemy, I fear you will only see more of the same.
My best to you all........