Scott Kirby Fired?

[SparrowHawk]

Actually I learned the customer is not always right prior to working at America West. I learned it when I was a Platinum Marriott rewards member and the Platinum member infront of me at check in was throwing a hissy fit because he could not be upgraded to a larger room since the hotel was sold out. His tantrum reminds me of pretty many frequent flyers from the old us air and how they think they are more imprtant than they actually are.

Well we could certainly establish a whole thread on that topic. I honestly don't get that mentality. An upgrade is a perk. A gift if you will for you as a reward for your loyalty. I have seen incidents that made me wish I wasn't a Chairman's Preferred.

Let's look at this for a moment. You're an agent and I'm a CP and something has gone wrong. Weather, Customer service, MTC whatever. Anyway you and I now have to interact. The minute you enter my PNR you know my Elite Status, there is no need for me to remind you. At this point I'll say, "How can we fix this"? I always use "we" like it's you and me against "Them". This has worked every time but one. I can not count the number of times I got, "I found XXX-XXX leaving XXXX and arriving at XXXX will that work? It always did and I'd say something like "Book-em Dano" and more times than I should I got this, "Mr Sparrowhawk I found you a seat in F, thanks for your patience"

See one of the reasons I've stayed as loyal as I have is that in 10 years I've NEVER missed a meeting while flying US Airways. NEVER The Frontline has never been the problem but nowhere is the approach of management towards its employees more obvious than in PHX. The folks look afraid as in afraid of losing their jobs if they make even a simple mistake.

 

[malikie]

See one of the reasons I've stayed as loyal as I have is that in 10 years I've NEVER missed a meeting while flying US Airways. NEVER The Frontline has never been the problem but nowhere is the approach of management towards its employees more obvious than in PHX. The folks look afraid as in afraid of losing their jobs if they make even a simple mistake.

And I have worked at companies where the management was much worse than what we have in Phoenix.

My advise to the people who believe this management team is oh so terrible and makes the work place unbearable is to move on. It is what I did when the management teams at previous companies just go to bad.

Unfortunately what you will hear from these disgruntled people are excuses such as, well i have been here so long, i will loose my senority and have to start over, etc, etc, etc. That I just call laziness. If someone hates it that much why suffer? Find a company that fits you and makes you happy.

As for the customers I will agree with team Tempe, a mojority of them just want to get to point a top point b on time and with their luggage and we have been providing that pretty good the past few years.

 

[SparrowHawk]

And I have worked at companies where the management was much worse than what we have in Phoenix.

My advise to the people who believe this management team is oh so terrible and makes the work place unbearable is to move on. It is what I did when the management teams at previous companies just go to bad.

Truth is if you're over 50 that's not all that easy. If you're young and your company doesn't meet your requirements then you owe it to yourself to improve yourself either by further education or merely moving to another company that more adequately serves you.

Unfortunately what you will hear from these disgruntled people are excuses such as, well i have been here so long, i will loose my senority and have to start over, etc, etc, etc. That I just call laziness. If someone hates it that much why suffer? Find a company that fits you and makes you happy.

Seniority only exists in a Union environment, so you limit your opportunities to 12% of the available opportunities. I never worked Union as it inhibits my income. There is also a percentage of any work force that is never happy under any circumstance. However with the percentage of dissatisfied employees being as high as it appears to be it becomes clear that Management needs to do more. It's just good business to treat employees well because you can pay them less and they'll put up with it. US doesn't grasp this because it can't be quantified on a spreadsheet. It requires an actual "feel" for business and US Management doesn't have that skill set. WN does and the result flows right to the bottom line.

As for the customers I will agree with team Tempe, a majority of them just want to get to point a top point b on time and with their luggage and we have been providing that pretty good the past few years.

I'm OK with that actually. For example you'll never see me criticize Spirit Airlines Pricing Policies. They are Totally Upfront with it, make no bones about who they are and the type of service they provide. I've heard their agents tell customers, "This is the way we do business, perhaps you'd be happier with another carrier next time you fly".

Where I have a giant issue with US Airways is they speak out of both sides of their mouth. Star Alliance, Business Class, First Class all the trappings of a traditional carrier right up until they have to deliver the level of customer service associated with those types of things. US Airways is the most Bi-Polar Airline I've ever flown on. The second equally big thing is the Credibility of Kirby & Parker. I simply don't believe or trust them on any level. This is the reason I won't let this die a peaceful death. It's been one lie after another with these guys coupled with insulting your best customers via public statements. Scott Kirby & Doug Parker just don't pass the Trust & Credibility test with me

 

[dexter]

This is like Watergate. ITS NOT OVER UNTIL THE FAT LADY SINGS! We all know the truth here but careers are at stake. Advise of the day, "let it go or they will let you go". Just another sandcastle cover-up.

DEX

 

[SparrowHawk]

This is like Watergate. ITS NOT OVER UNTIL THE FAT LADY SINGS! We all know the truth here but careers are at stake. Advise of the day, "let it go or they will let you go". Just another sandcastle cover-up.

DEX

And you know this how? Don't ask me why but I smelled a big fat funky cheese eating RAT on this from the day I caught the first wiff of the familiar stench. Any truth to the rumor that the flight was removed from Cat Crew? What about Corporate Security meeting the aircraft instead of police? Can you shed any light

 

[HPearlyretiree]

Well kids there is the official text From Doug and Public Relations. So a question if I may. Does Doug Parker have enough credibility with you in order for you to believe this story?

I Did receive THIS from someone who does business with US at the Sr. Level. Take it on face value as this is what some are saying.



"The allegation was made weeks after the flight" - This I know to be untrue as I have been aware of it almost since it happened. I frankly didn't give it much thought until I started hearing about it more and more. Now I don't know what to believe.

Wow, you finally read AboutUS, only took 10 days. Your sources are slow.

So, you have no proof vs the company statement. Same as it ever was.

(but you so want this to be true...)

 

[SparrowHawk]

Wow, you finally read AboutUS, only took 10 days. Your sources are slow.

So, you have no proof vs the company statement. Same as it ever was.

(but you so want this to be true...)

well you're up early I see, spreading your special brand of cheer. Did you see what someone posted a few posts above?

"We all know the truth here but careers are at stake"

"Just another sandcastle cover-up."

I assume this person to be an employee although I don't know this. Since it is general knowledge that Tempe manages by fear and intimidation I find the entire post compelling. I gives one pause as the silence is deafening. This is what makes me think this rumor is true and I'm going to keep right on chewing on my big ole bone until someone lets something slip and they will. Might be in an hour or next year. I'm just going to keep chewing until the bone is gone.

As for the newsletter I never bothered with it until I could copy it and paste it. Besides I had 2 eye witness accounts from people who were there. I could tell you what happened but I don't want to take the chance on "Outing" someone accidentally. When there is Trust & Credibility total strangers who work at US send you all kinds of crap like the Ethics Booklet and pics of Jetway collapses for example.

Ever ponder why you're the only one denying it happened and that we should take the public statement as gospel. I know one of my secret squirrels has been in contact with one of the publications in PHX making inquiries. So we shall see.

 

[HPearlyretiree]

well you're up early I see, spreading your special brand of cheer. Did you see what someone posted a few posts above?

"We all know the truth here but careers are at stake"

"Just another sandcastle cover-up."

I assume this person to be an employee although I don't know this. Since it is general knowledge that Tempe manages by fear and intimidation I find the entire post compelling. I gives one pause as the silence is deafening. This is what makes me think this rumor is true and I'm going to keep right on chewing on my big ole bone until someone lets something slip and they will. Might be in an hour or next year. I'm just going to keep chewing until the bone is gone.

As for the newsletter I never bothered with it until I could copy it and paste it. Besides I had 2 eye witness accounts from people who were there. I could tell you what happened but I don't want to take the chance on "Outing" someone accidentally. When there is Trust & Credibility total strangers who work at US send you all kinds of crap like the Ethics Booklet and pics of Jetway collapses for example.

Ever ponder why you're the only one denying it happened and that we should take the public statement as gospel. I know one of my secret squirrels has been in contact with one of the publications in PHX making inquiries. So we shall see.

I'm up early because I have a job. As usual, endless bluster from you, but no proof.

Ever wonder if your sources are just leading you on?

Your obsession is creepy, go outside and enjoy life a bit.

 

[SparrowHawk]

I'm up early because I have a job. As usual, endless bluster from you, but no proof.

Ever wonder if your sources are just leading you on?

Your obsession is creepy, go outside and enjoy life a bit.

Bluster wise one could say the same of you, where is your proof? I should take the word of a Convict and his womanizing Colleague? Maybe tomorrow!

Noooo as I usually get pictures or two or three sources.

Ever hear of a Smart Phone. It's a bright sunny day here on the Lake. Getting ready for my webinar while enjoying some fresh cantaloupe on the deck until it's time to teach. It's 70 sunny with a breeze off the lake and I'm on the clock.

Hey gotta run, sessions starts at 11AM EDT,

 

[dexter]

Just ask anyone working at PHL. The flight was met by corporate security and it wasn't for any VIP escort either. Mums the word and the final word is KEEP it mum.

 

[N965VJ]

Just ask anyone working at PHL. The flight was met by corporate security and it wasn't for any VIP escort either.

Now why would that happen, and the flight info removed from CATCREW, if this was a non-event?

 

[dexter]

It is what it is! EVERYONE and Iran Everyone in PHL knows there was a disturbing incident. Nothing gets by the front line employees! Guess Parkers next Towne Hall meeting in PHL will be postponed for another 4 years like the past. Sad as if we pulled this we would be walked out the door. SK you are one lucky fellow!

 

[Harry Callahan]

It is what it is! EVERYONE and Iran Everyone in PHL knows there was a disturbing incident. Nothing gets by the front line employees! Guess Parkers next Towne Hall meeting in PHL will be postponed for another 4 years like the past. Sad as if we pulled this we would be walked out the door. SK you are one lucky fellow!

Dex I guess we all know who to believe in spite of what "our friend " hpearlyretiree trys to say.

 

[SS255]

Whatever the truth may be (and I am not taking a side one way or the other), I suspect that Doug Parker is under strict orders from US's In-House Counsel as to what he can and cannot say. If you ask me, the lawyers are calling the shots, and writing the script. Just my opinion.

 

[SparrowHawk]

I've got to find some folks who would be willing to speak to the media regarding specifics. My media contacts can keep your identity secret. This is not a US Airways type witch hunt.

It's a search for the truth.

If he did do it, fess up, go forth and sin no more!

I'm just tired of the notion of the "Imperial CEO" as being being beyond reproach and all of us expected to just line up and savor the Kool Aid du jour like some Jim Jones disciple.

One of the last things my Dad gave me before he passed when I was 13, was a button that said "Question Authority". Well Dad that's just what I've been doing since you left so suddenly. I know how these Airline CEO's operate. They preach accountability right up to and until they're held accountable, then it's a different story.