Well, we certainly don't fly US because of management--it's all because of the frontline people. Poor customer service gives us no reason to fly the airline. If management hasn't had that hammered through their heads, then they should start the auction now.
PB, you said in another post that PHL workers are not as nice (I am paraphrasing so forgive me) as CLT or PIT workers because they are so understaffed. THat may be true, but why take that out on the customer? Treating the customer terribly is not going to change the situation and it is not going to get you a lot of sympathy from the customer. That's the problem--customers may think they know what is going on, but we don't know the whole story--all we see is someone who is miserable with their job and isn't very pleasant to deal with at the gate or ticket counter.
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